Body Care, Herbal items, Essential Oils and Incense cannot be returned because of health regulations. Because we cannot guarantee them not to be contaminated once these items leave here. It's a matter of health laws.
In the event somthing is wrong with Body Care, Herbal items or incense item, please do send it back and if something is indeed wrong with it we will replace it.
We can always be reached by email and our response time is very quick, often same day but by next at the very latest. So if you have questions or are in doubt either email us or contact our customer service at 828 648-4883 and we'll be very happy to help you.